Privacy Policy

Last updated: 1 July 2026

Sogo & Sons Ltd operates this online store and website under the SashikoCrafts name. This Privacy Policy explains how we collect, use, share and protect personal information when you visit our website, contact us, place an order, create an account, or otherwise use our services.

For the purposes of this policy, "we", "us" and "our" means Sogo & Sons Ltd trading as SashikoCrafts. Our store is powered by Shopify, which provides the ecommerce platform, checkout, payment and customer account technology we use to sell our products.

Information we collect

We may collect the following information:

• Contact details, such as your name, email address, phone number, billing address and delivery address.
• Order details, such as the products you buy, order value, payment status, delivery method, fulfilment status and return/refund history.
• Account details, where you choose to use Shopify customer accounts.
• Messages you send to us through contact forms, email or customer support channels.
• Technical information, such as IP address, browser type, device information, pages visited, referring pages and approximate location.
• Cookie and analytics information, subject to the cookie and consent choices available on the website.

We do not intentionally collect special category personal data through the website.

How we use personal information

We use personal information to:

• Process and fulfil orders.
• Take payment and prevent fraud.
• Arrange shipping, delivery, returns and refunds.
• Respond to questions and customer service requests.
• Manage customer accounts and order history.
• Maintain website security and performance.
• Improve our product range, website and customer experience.
• Meet legal, tax, accounting and regulatory obligations.
• Send marketing communications where we have a lawful basis to do so and where you have not opted out.

Lawful bases

We process personal information where it is necessary to perform a contract with you, where we have a legal obligation, where we have a legitimate interest in running and improving our store, or where you have given consent, for example for optional marketing or non-essential cookies.

Shopify and service providers

Shopify processes personal information on our behalf so that we can operate the store, checkout, payments, customer accounts, order management and related ecommerce services. Shopify may also process some information as an independent controller, as explained in Shopify's own privacy materials.

We may share personal information with trusted service providers where needed to operate the store, including payment processors, delivery providers, email and hosting providers, analytics providers, fraud prevention services, customer support tools, review widgets and professional advisers.

We only share the information needed for those services to work.

Reviews and third-party widgets

Our website may display customer review content using third-party review or embed providers. These services may load scripts, cookies or similar technologies from their own domains. Where these technologies are not strictly necessary, they should only be enabled in line with the cookie and consent choices available on the website.

Cookies

We use cookies and similar technologies to make the website work, keep the cart and checkout functional, remember preferences, improve performance, measure use of the website, and support optional marketing or review features.

Strictly necessary cookies are required for the website and checkout to work. Non-essential analytics, marketing or third-party cookies should only be used where allowed by your consent choices.

International transfers

Some service providers, including Shopify and other ecommerce technology providers, may process personal information outside the UK. Where this happens, appropriate safeguards are used where required by law.

Retention

We keep personal information only for as long as necessary for the purposes described in this policy. Order, tax and accounting records may be kept for longer where required by law. Customer service messages are kept for as long as needed to resolve the issue and maintain business records.

Your rights

Depending on the circumstances, you may have the right to request access to your personal information, correction, deletion, restriction, portability, objection to processing, or withdrawal of consent.

You can contact us using the details on our Contact page. You also have the right to complain to the UK Information Commissioner's Office if you are unhappy with how your personal information is handled.

Contact

For privacy questions, contact us through the Contact page or at support@sashikocrafts.com.